Customer Journey Map
Plan, visualize, and optimize your customer journey from awareness to loyalty in one simple workspace.
About template
The Customer Journey Map Notion template helps you map and manage every stage of your customer interactions.
You can track touchpoints, pain points, and opportunities without starting from scratch.
It stays simple for beginners but offers flexible dashboards and sections for power users.
Pre-built sections make it easy to organize research, journey stages, personas, and insights.
This template is free from NimbleGot and fully editable for your workflow.
It’s ideal for marketers, product managers, or anyone who wants to improve the customer experience efficiently.
What's Inside
Journey Stages
map awareness, consideration, purchase, and retention stages
Customer Touchpoints
track where and how customers interact with your brand
Pain Points & Insights
capture challenges and opportunities in the journey
Persona Profiles
store customer demographics, goals, and behaviors
Feedback & Surveys
organize responses and insights in one place
Action Plan Dashboard
plan improvements and assign tasks
Key Features
Track customer interactions across all touchpoints
Organize journey stages, personas, and insights in one workspace
Visualize customer paths with clear, structured layouts
Automate recurring updates, reminders, and research tasks
Customize dashboards, views, and personas for your business
Share journey maps and findings with your team
